Privacy Policy

Last updated: September 2026

This Privacy Notice explains how I collect, use, store and protect your personal information when you contact me, use this website, complete a questionnaire, book a session, or work with me as a client.

My work may include Homeopathy, Bowen Therapy, Visual Somatic Therapy and related therapeutic support.

I am committed to treating your personal information with care, confidentiality and respect.

1. Who I Am

My name is Dawn Mills.

I work as a Homeopath, Bowen Therapist and Visual Somatic Therapist.

For the purposes of UK data protection law, I am the data controller for the personal information I collect and hold about clients and website visitors.

Email: dawnmills@me.com
Website: dawnmills.co.uk

2. What Information I Collect

The information I collect depends on how you contact me and what kind of work we do together.

I may collect:

your name
email address
telephone number
address
date of birth, where relevant
emergency contact details, where relevant
GP or medical practitioner details, where relevant
health history and current symptoms
medication or treatment information
family history, where relevant
emotional or life history that you choose to share
information from questionnaires or intake forms
session notes
homeopathic remedy information
Bowen Therapy notes
Visual Somatic Therapy notes
appointment and payment records
emails, text messages or other correspondence
Zoom meeting information
recordings or transcripts, only where explicit consent has been given

Some of this information may be classed as special category data, particularly information relating to health and other sensitive aspects of your personal history.

3. Why I Collect Your Information

I may use your information to:

respond to enquiries
assess whether my work is appropriate for you
arrange and manage appointments
prepare for consultations
understand relevant symptoms, history and current concerns
provide safe and appropriate therapeutic support
maintain accurate client records
support continuity between sessions
record Homeopathy, Bowen Therapy and Visual Somatic Therapy work
manage payments and administration
meet professional, insurance, legal and safeguarding responsibilities

I aim to collect only information that is relevant to the work we are doing together.

4. Lawful Basis for Processing

Under UK data protection law, I need a lawful basis for processing personal information.

Depending on the circumstances, the bases I may rely upon include:

Contract

Where processing is necessary to provide the service you have requested, including consultations, appointments and related communication.

Legitimate Interests

Where processing is reasonably necessary for the proper running of my practice, maintaining appropriate records, managing enquiries, maintaining continuity and meeting professional responsibilities.

Legal Obligation

Where information needs to be retained or disclosed because of legal, tax, accounting, insurance, safeguarding or other statutory requirements.

Consent

Where I ask for your consent for a specific optional use of your information, such as recording or transcription, testimonials, marketing communication or another clearly identified purpose.

5. Special Category Data

Some of the information I hold may be classed as special category data under UK GDPR.

Where I process special category data, I will do so only where there is an appropriate lawful basis under Article 6 and an applicable condition under Article 9 of UK GDPR.

Where explicit consent is the appropriate condition, I will ask for it clearly and specifically.

You may withdraw consent for optional processing, such as recording or transcription, at any time.

Withdrawal of consent does not necessarily require deletion of clinical records that I am otherwise legally or professionally entitled or required to retain.

6. Questionnaires and Initial Consultation Information

Before an Initial Consultation, you may be asked to complete a questionnaire.

This may include information about symptoms, health history, life experience, patterns, concerns and what you are seeking support with.

The information you provide is treated confidentially and stored securely as part of your client record.

7. Session Notes and Clinical Records

I keep session notes to support continuity, clarity, safety and professional accountability.

These may include:

date of session
main themes or priorities discussed
relevant symptoms or changes
homeopathic observations or remedy information
Bowen Therapy notes
Visual Somatic Therapy notes
agreed next steps
referral, safeguarding or risk information where relevant

Clinical records are stored securely and accessed only where necessary for legitimate practice purposes.

8. Online Sessions, Recording and Transcription

Sessions may take place online using Zoom.

Recording or transcription is not automatic.

If recording or transcription is proposed, it will only take place with your explicit consent.

You are free to decline.

Where Zoom recording or transcription is used:

it is used only for the agreed purpose
it will not be used for marketing, teaching or other purposes without separate consent
it is kept only for as long as necessary
temporary recordings or transcripts used to support note keeping are deleted once the relevant clinical notes have been completed and securely stored

9. How Your Information Is Stored

I take reasonable steps to protect your personal information.

Digital records may be protected using measures such as:

password protection
device security
secure backup
encryption where appropriate

Paper records are stored securely with access restricted to me.

I do not sell your personal information.

I do not share it unnecessarily.

10. Who I May Share Information With

I treat your information confidentially.

There may be limited circumstances where information needs to be shared, including:

where you have given clear consent
with your GP or another healthcare professional where appropriate and agreed
within professional supervision, using anonymised information wherever possible
with my insurer, professional body, legal adviser or accountant where necessary
where required by law
where there is a serious safeguarding, risk or public-safety concern

Where possible and appropriate, I would discuss this with you before sharing information.

11. Third-Party Services

To run my practice and website, I may use third-party services including:

Zoom
email services
website hosting
booking or contact forms
payment providers
accounting services
secure digital storage or backup services

These providers may process limited personal information in order to provide their services.

I aim to use providers with appropriate privacy and security measures.

12. How Long I Keep Your Information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet professional, insurance, tax, legal and safeguarding responsibilities.

Client records are currently retained for 7 years from the date of the last appointment, unless a different period is required for legal, insurance or professional reasons.

Temporary Zoom recordings or transcripts used for note keeping are not retained as the main clinical record and are deleted once the relevant notes have been completed and securely stored.

When information is no longer required, it is securely deleted or destroyed.

13. Your Rights

Under UK data protection law, you may have rights including the right to:

be informed about how your information is used
access personal information held about you
ask for inaccurate information to be corrected
request deletion in certain circumstances
request restriction of processing in certain circumstances
object to certain uses of your information
withdraw consent where processing is based on consent

Some rights may be limited where information must be retained for legal, insurance, safeguarding or professional reasons.

If you wish to make a request relating to your information, please contact me using the details above.

14. Confidentiality and Its Limits

What you share with me is treated as confidential.

There are circumstances where confidentiality may need to be broken, including where:

there is a serious risk of harm to you or another person
a child or vulnerable adult may be at risk
disclosure is required by law
disclosure is necessary for legal, insurance or professional accountability purposes

Where possible and appropriate, I would discuss this with you before taking action.

15. Medical and Emergency Care

My work is complementary and does not replace medical diagnosis, emergency care, prescribed medication, counselling, psychotherapy, psychiatric care or other specialist support where these are needed.

You remain responsible for seeking appropriate medical or emergency support.

If you are experiencing a medical emergency, contact emergency services immediately.

16. Cookies and Website Data

This website may use cookies or basic analytics to help it function and to understand how visitors use the site.

Some cookies may be necessary for the website to operate.

Where non-essential analytics or marketing cookies are used, appropriate consent should be obtained where required.

Third-party tools such as contact forms, embedded content or plugins may collect limited technical information such as IP address, browser type, device information or pages visited.

You can usually control cookies through your browser settings.

17. Complaints

If you have concerns about how your personal information is handled, please contact me first so that I can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Website: ico.org.uk

18. Updates to This Notice

This Privacy Notice may be updated from time to time.

The most recent version will be published on this website with the date shown at the top.